Policies

Private Session Refund Policy

Your payment is refundable if you cancel at least 48 hours in advance. Your payment is 50% refundable if you cancel 24 hours in advance. Refunds are subject to a 10% administrative fee. When possible, we are happy to reschedule your appointment once with no fee provided 24 hours notice is given.

 

Group Coaching Refund Policy

Your payment is fully refundable if you cancel at least 14 days in advance of the first session. Your payment is 50% refundable if you cancel 7 days in advance. Refunds are subject to a 10% administrative fee. Most of our classes are capped and many have a waiting list. We're happy to issue a refund if we can fill your spot.

 

Satisfaction Guarantee 

We have yet to encounter an unhappy client, but if for some reason you're not happy with our services we will always make it right.

 

If you have questions please contact us at: artofcyclingnyc [at] gmail [dot] com